Cheryl's

Got food poisoning do to lack of proper food labeling. Got in contact with the company regarding the the issue and was pretty much dismissed. Their response was they are only willing to do as little as legally obligated to follow food safety guidelines when it comes to dating and how to store their products to ensure they remain safe to eat. Very poor excuse to ensure they don't risk getting their customers sick.

Bake sale today !! Fantastic value on family favorites. These store incredibly well in the freezer and my son swears the chocolate chip are better fresh from the freezer! Either way, these won't last the month- all the kids that pop by with my son enjoy a quick treat! They had some amazing deals on holiday cookie jars and items.

I’m a Westerville native now living in SW Florida. I really wanted to offer Cheryl’s Cookies for our neighborhood holiday party, so while in Ohio for Thanksgiving I visited the store on McCorkle. Dominic took such good care of me, personally packed snd shipped my cookies, which arrived in plenty of time. They were a huge hit! Thank you so much Cheryl’s Cookies!

The customer service contact by phone or by chat is worthless. Last year I ordered cookies for myself when they were received some blueberry cookies were not kept cool, and they left them outside on the delivery. Some of the people who ate the cookies ended up not feeling well. I finally find out today that they are supposed to be kept cool and be shipped with a ice pack. With the same order, I ordered some of the mystery box cookies, and many of the cookies were very old. You could tell because they had I seen it was cracked and the cookies were very dry. Some of the other cookies in the same bag had moisture beads forming in the bag they come in. Today before ordering cookies for someone else I sent a chat to get information about a certain cookie and the warranty I was on the chat for over 40 minutes and did not get any answers so I called the 800 number and was on the phone for over 30 more minutes That is when I found out that some of the cookies are supposed to be shipped cold and kept cold or frozen after you receive them. I feel that that has good instructions that should have been included in the shipment or at the time of ordering, or on the webpage . Before ordering from this company, I would make sure of what kind of precautions should be taken on some of their specialty cookies that have raw fruits or vegetables, and how they are supposed to be shipped.